Return and Exchange Policy

We want you to be completely satisfied with your purchases from Amer Shop. If there is any problem with the order, we are ready to help you.

1. Return Period

You can request a return or exchange of the product within 30 days from the date of receipt.

2. Return Conditions

• The product must be unused and in the same condition in which you received it.
• It must be in its original box with all its accessories.
• Bring the invoice or order number.

3. Non-Returnable Products

• Used products or those that have been opened and assembled (such as adhesives, silicone, and chemicals).
• Special orders that were ordered specifically for the customer.
• Discounted products (offers and sales).

4. Damaged or Incorrect Product

Inspect your order as soon as it arrives. If the product is damaged or defective, or if you received a product other than the one you ordered, contact us immediately and we will bear the full cost of return and delivery.

5. Delivery Cost for Returns

• Damaged or incorrect product: On us.
• You changed your mind: Delivery cost is on the customer.

6. Warranty

VIDO products have an official warranty from the exclusive agent in Jordan, according to the warranty of each product. For any defect covered by the warranty, contact us and we will follow up.

7. Refund

After the product reaches us and we inspect it, we will inform you of the result. If the return is accepted, we will refund the amount using the same payment method you used.

8. Contact Us

WhatsApp / Phone: 0796772039
Email: amershopjo@gmail.com
Address: Jabal Amman, Amman, Jordan